Frequently asked questions

How long will my first appointment take?

First appointments take about one hour. Prior to your first appointment, you are welcome to fill out the initial paperwork by going to the "Make an Appointment Page."

WHAT IF I OR SOMEONE I KNOW NEEDS HELP RIGHT NOW?

Call any clinic during business hours (8am-5pm M-Th and 8 am-2pm on Fri). If it is an emergency, call 911. If it is after hours, you can call 1-855-733-6686. Visit our Crisis Services page for more information. You can also phone 988 for support.​

WHAT TYPES OF INSURANCE DO YOU ACCEPT?

We accept Medicaid as well as commercial insurance.  If you have any questions regarding coverage, call any one of our offices and our helpful clerical staff can assist you. 

WHAT IF I DON'T HAVE INSURANCE?

We offer sliding scale to Butler County residents. In order to qualify for sliding scale you will need to provide proof of residency and verification of household income prior to your appointment. 

WHAT SHOULD I BRING TO MY FIRST APPOINTMENT?

Bring your insurance card and a photo ID. If you will be requesting a fee reduction then you will need to bring proof of residency and verification of household income. 

Please bring any past psychological testing you or your child has received. ​

IS MY INFORMATION CONFIDENTIAL?

Protection of your confidentiality is very important to us.  Center staff may not disclose that you have previously or are currently receiving any type of mental health treatment, or disclose any information you have provided during your treatment.  If you want your confidential information released, you will need to sign a written authorization.  You have the right to revoke that authorization at any time and prevent further disclosure.

​Exceptions:

1. If a medical emergency arises where failure to release would endanger your life.
2. If a medical or psychological emergency occurs where there is an immediate danger of harm to you or others.
3. If disclosure of information is required by law (e.g. court order bench warrant).  Crimes at the program or against personnel:  concerns crime to the premises or against program personnel.
4. If child abuse or neglect is suspected, mental health professionals are required to report this to the appropriate agency.
5. Research or Audit:  The proposed sharing of information is for the purpose of research or part of an audit or review of program activities.
6. Internal Communication:  The information to be shared is with other staff of The Counseling Center.